Whether they are used in for client onboarding, employee onboarding, claims management, or another process, eForms capture and house some of the most important data enterprises touch. Here are three key benefits to eForms, versus static electronic or paper forms.
Reduced Processing Costs
Companies that have static or paper forms are locking crucial data in silos. In order to get data out of static electronic or paper forms, companies have to invest labor hours in scanning, rekeying, or transferring the data. With eForms, data can immediately flow into backend systems and SaaS applications for faster account set up, improved business intelligence for upsell and cross-sell opportunities, and reduced processing errors.
Guided and Adaptive Experience
Guided, dynamic forms improve user experience and form completion rates. Unlike static or paper forms, eForms can guide users with detailed instructions. Additionally, they can automatically adapt based on the type of user, and feed the next question based upon each response provided. Ensuring forms are guided is a crucial component of client onboarding best practices.
Static or paper forms need to be manually processed, creating potential for human error. The risk of errors is reduced with eForms, because they enable straight-through processing. It is also possible to lock down digital protection for eForms. Password protected PDFs or paper forms cannot achieve the level of security necessary for sensitive customer data. With the application of the right digital rights management (DRM) principles, eForms ensure that customer data is protected.