When United States federal employees are injured on the job, the Division of Federal Employees’ Compensation (DFEC) helps ensure that they are provided with medical care and support for lost wages until they can return to work. With approximately 115,000 new claims every year, DFEC employees process hundreds of thousands of forms annually. Their 80 year old manual and paper process incurred heavy printing, mailing, and scanning costs for the DFEC and injured workers, and impacted the speed with which claims could be filed and processed. The DFEC decided to modernize to improve the claims process for federal workers.
Department of Labor
We’re seeing a marked increase in timeliness for agencies using ECOMP. Seeing these improvements gives us confidence that our platform is helping workers receive the timely medical care that they need.
Julia TritzChief of Technical Assistance, DFEC, United States Department of Labor